Cancellation & Refund Policy
Effective Date: June 11, 2026 | Last Updated: June 11, 2026
1. Overview
This policy describes how cancellation and refunds work for DeepCerebra Coder subscriptions (Basic, Pro, and Ultimate) and for purchased AI usage credits. We aim to make the process transparent, fair, and self-service from your dashboard. This policy forms part of the Terms of Service.
• Monthly subscriptions: service continues until the end of the current billing period, with no refund for the current month.
• Annual subscriptions (where offered): a prorated refund is available, calculated at the equivalent monthly rate.
• Any unused purchased AI usage credits are refunded at their dollar value upon cancellation.
2. Subscription Plans
DeepCerebra Coder is offered through the following monthly plans, each of which includes a monthly allowance of AI usage credits (denominated in U.S. dollars):
| Plan | Monthly Price | Included Monthly AI Usage |
|---|---|---|
| Basic | $20.00 | $10.00 |
| Pro | $75.00 | $30.00 |
| Ultimate | $200.00 | $150.00 |
Included AI usage is part of the subscription and is not separately refundable. Only purchased usage credits (bought in addition to your plan allowance) are refundable as described in Section 4.
3. Monthly Plan Cancellation
What happens when you cancel a monthly subscription:
| Aspect | Details |
|---|---|
| Service Access | Your plan features remain active until the end of the current billing month. |
| Future Charges | Billing is stopped immediately — you will not be charged for the next month. |
| Subscription Refund | No refund for the current month, which has already been paid for and remains usable until the period ends. |
| Purchased AI Credits | Any unused purchased usage credits are refunded at their dollar value (see Section 4). |
| After Period Ends | Your account is downgraded to the free / BYOK tier. |
4. AI Usage Credits Refund
Purchased AI usage credits are denominated in U.S. dollars and are consumed as you use cloud models through the ZDR LLM API. Included plan allowances and promotional credits are not refundable; only unused purchased credits are eligible.
Refund = Remaining Purchased Credit Balance (USD)
// Included plan allowance and promotional credits are not refundable
// Already-consumed usage is not refundable
Usage-Credit Refund Details
- The refund is processed at the time of cancellation or upon request.
- Only the unused purchased balance is refunded; consumed usage is not.
- Promotional credits granted free of charge are forfeited on cancellation.
- The refund is combined with any subscription proration into a single Stripe transaction where possible.
5. Annual Plans (Where Offered)
If you are on an annual subscription, early cancellation is charged for the period used at the equivalent monthly rate of your plan, and the remaining balance is refunded.
Usage Charge = Months Used × Monthly Rate
Refund Amount = Annual Price − Usage Charge
// Months used is rounded up to the nearest whole month; minimum 1 month
6. Service Continuation
- Monthly plan: Paid features remain active until the end of the current billing month.
- Annual plan: Paid features remain active until the end of the current annual billing cycle.
- You can continue to use cloud AI features during the remaining period only to the extent of your remaining, non-refunded usage allowance. Refunded purchased credits are set to zero.
- When the service period ends, your account is downgraded to the free / BYOK tier, where you can still use bring-your-own-key and local models.
Your project files are held in confidential in-browser storage and are not affected by cancellation; your account and history are preserved.
7. Refund Processing
Processing Timeline
- Refunds are initiated through the Stripe payment platform.
- The refund typically appears on your original payment method within 3–10 business days, depending on your bank or card issuer.
- A confirmation email with the refund details is sent to your registered email address.
- You can view refund status in your Dashboard → Billing.
8. How to Cancel
- Log in to your DeepCerebra Coder account.
- Navigate to Dashboard → Billing / Subscription.
- Click "Cancel Subscription".
- Review the refund summary showing any prorated subscription refund and unused purchased-credit refund.
- Confirm the cancellation.
- Your refund is processed automatically through Stripe.
9. Re-Subscription
- Log in to your existing account (your account is not deleted on cancellation).
- Navigate to Dashboard → Billing / Subscription.
- Choose a plan (Basic, Pro, or Ultimate).
- Review and accept the Terms of Service and this Cancellation & Refund Policy.
- Complete payment through Stripe.
- Your paid features and usage-credit purchasing ability are restored immediately.
10. Exceptions & Disputes
- Service outages: If DeepCerebra experiences a material service outage lasting more than 24 consecutive hours, affected subscribers may request a credit extension or proportional refund.
- Billing errors: If you believe you were charged incorrectly, contact us within 30 days of the charge and we will investigate and correct any error promptly.
- Processor limitation: Refunds can generally only be processed for charges made within the last 120 days due to payment-processor constraints. For older charges, contact support for alternative resolution.
11. Contact Information
- Email: support@deepcerebra.ai
- Billing: billing@deepcerebra.ai
We aim to respond to all billing and cancellation inquiries within 1–2 business days.
12. Policy Changes
We may update this Cancellation & Refund Policy from time to time. If we make material changes, we will notify active subscribers via email at least 14 days before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision.
← Back to DeepCerebra Coder Legal